Refund policy

7-Day Refund & Return Policy

At ZEVÉ, we want you to feel confident with every purchase. If you are not completely satisfied with your order, you may request a return within 7 days of receiving your item.

Return Eligibility

To qualify for a return:

  • The return request must be submitted within 7 days of delivery.

  • The item must be unworn, unwashed and unused.

  • All original tags, packaging and accessories must remain attached.

  • The item must be free from stains, perfume, body odour, makeup, damage or signs of wear.

  • A valid order number or proof of purchase must be provided.

Items that do not meet these conditions may be rejected and returned to the customer.

Non-Returnable Items

Returns are not accepted for:

  • Sale, clearance or final-sale items

  • Gift cards

  • Customised or personalised products

  • Items damaged through misuse or improper care

  • Products returned without their original tags or packaging

  • Items returned after the 7-day return period

Size Exchanges

Size exchanges are subject to product availability. Customers must request an exchange within 7 days of delivery.

If the requested size is unavailable, the customer may select another product of equal value or request a refund according to this policy.

Damaged, Defective or Incorrect Items

Please inspect your order immediately after delivery.

If you receive a damaged, defective or incorrect item, contact us within 48 hours of delivery and provide:

  • Your order number

  • Clear photographs or a video of the item

  • A photograph of the packaging and shipping label

  • A brief description of the issue

Once verified, ZEVÉ will arrange a replacement, exchange or refund at no additional cost.

Return Shipping

For returns caused by a change of mind, incorrect size selection or personal preference, return shipping costs are the customer’s responsibility.

If the item is confirmed to be defective, damaged or incorrectly supplied by ZEVÉ, reasonable return shipping costs will be covered by us.

ZEVÉ is not responsible for return parcels that are lost or damaged during transit. We recommend using a trackable delivery service.

Refund Process

Once the returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Depending on your bank or payment provider, the refund may take several business days to appear in your account.

Original delivery charges are non-refundable unless the order was incorrect, damaged or defective due to an error by ZEVÉ.

Order Cancellations

Orders may only be cancelled before they have been processed or dispatched. Once an order has been shipped, it must be handled through the standard return process.

Refused or Unclaimed Deliveries

If an order is refused, remains unclaimed or is returned because the customer provided incorrect delivery information, any delivery and return shipping costs may be deducted from the refund.

How to Request a Return

Contact our customer support team within 7 days of receiving your order. Include your order number, the item you wish to return and the reason for the return.

Do not send an item back without receiving return instructions from ZEVÉ.

Consumer Rights

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Policy Updates

ZEVÉ reserves the right to update this Refund and Return Policy at any time. The version displayed on our website at the time of purchase will apply to your order.